- For sample tiles in stock, you will receive the tile/s in approximately five working days from when the order is placed.
- If the sample tile purchased is not in stock, you will receive an email to advise on the lead time of when you will get your sample.
- For tiles in stock, there is currently a delivery lead time of approximately 2-3 weeks.
- For concrete custom tile orders, the estimated production / delivery lead time is currently six weeks from when the order is placed.
Once your order arrives at the depot local to you, we will be in touch with you via email to organise a convenient delivery date for you.
For larger orders, we use a reputable pallet delivery company and your tiles will be delivered to the kerbside outside your property. For smaller orders, your tiles will be delivered by a private courier. Both of these options are chosen to ensure minimal risk of damages / breakages of your order in transit.
To return your product, you should mail your product to: 36 Vale Road, Ramsgate, Kent, CT11 9LT, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. We can advise on delivery companies to safely return your order to ensure minimal risk of breakages in transit.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.